Settings & LLM Config

The Settings section of the NestFleet console is where Admins configure products, connect channels, tune triage behaviour, manage team members, and set up the LLM provider. Most settings are scoped to a specific product; some (like user management and system-wide LLM defaults) are global.

Product settings

Navigate to Settings → Products → [Product Name] → General to configure:

• Product name — displayed in the console header and in notifications
• Description — a brief description of the product passed to the triage agent as context. A clear, accurate description improves triage quality.
• Timezone — used for scheduled notifications (daily digest) and display of case timestamps
• Reply style — tone guidance for auto-reply generation (formal, casual, concise, detailed). This is injected into the auto-reply system prompt.
• Support email address — the inbound email address customers use to submit cases (if email is configured as a channel)

LLM provider setup

NestFleet supports per-product LLM configuration. The product-level settings override the system-wide defaults set via environment variables. This allows you to use different providers or models for different products (e.g. GPT-4o for your enterprise product, Claude Haiku for a high-volume free tier).

Navigate to Settings → Products → [Product Name] → LLM to configure:

• Provider — openai, anthropic, ollama, or google
• API key — stored encrypted at rest using AES-256-GCM (see ENCRYPTION_KEY)
• Model — the model name for standard tasks (auto-reply, knowledge capture)
• Fast model — override for triage and known-issue matching (optional)
• Complex model — override for change preparation and PR drafting (optional)

Channel configuration

Channels are the inbound sources from which NestFleet receives cases. Configure them at Settings → Products → [Product Name] → Channels.

Triage settings

Navigate to Settings → Products → [Product Name] → Triage to configure how the triage agent behaves for this product:

• Confidence threshold — the minimum confidence score (0.0–1.0) required for auto-reply to trigger. Default: 0.80. See AI Auto-Reply for guidance on tuning this.
• Auto-reply mode — Auto-send or Send for approval. Default: Send for approval.
• Severity policy — override the default P0/P1 escalation behaviour. For example, you can configure a product so that all outage-type cases are always P0 regardless of confidence.
• Novel bug threshold — the minimum knowledge-base similarity score below which a bug case is considered novel and a change request is automatically created. Default: 0.70.
• Auto-close spam — automatically close cases classified as spam with high confidence. Default: off.

Team members

Manage team members at Settings → Team Members. From this view, Admins can:

• Invite a new user — sends a one-time signup link by email
• Assign or change roles — select from the six built-in roles
• Deactivate a user — prevents login without deleting the account or audit history
• Reset a user's password — triggers a password reset email

See Roles & Permissions for a full description of what each role can do.

Billing

If BILLING_ENABLED=true is set (SaaS deployments only), the Billing section provides Stripe subscription management. Self-hosted operators should leave BILLING_ENABLED=false.